Privacy Policy

We collect the following categories of personal information:

• Identity data: Full name
• Contact data: Email address and phone number
• Consent data: Your SMS messaging preferences and the date/time consent was given
• Usage data: Information about how you interact with our website, such as pages visited and time spent (collected via cookies and analytics tools — see Section 5)

We use the personal information we collect for the following purposes:

• To send appointment reminders, class schedules, and booking confirmations via SMS (only if you have consented to non-marketing messages).
• To send promotional offers, discounts, and service updates via SMS (only if you have separately consented to marketing messages).
• To communicate important information about your membership or training sessions.
• To respond to your inquiries and provide customer support.
• To improve our website and services through aggregated, anonymised analytics data.
• To comply with applicable legal obligations.

We will not use your information for any purpose that is incompatible with the purposes described above without first obtaining your consent.

When you submit our opt-in form and check one or both consent checkboxes, you are explicitly agreeing to receive text messages from Gunstin Wellness Holdings, LLC (DBA: F45 Training Auburn) at the phone number you provide. Participation in our SMS program is entirely voluntary and is not required to use our services.

Non-marketing SMS: Appointment reminders, class schedule updates, and booking confirmations. These messages are transactional and informational in nature.

Marketing SMS: Special offers, discounts, and promotional updates. This consent is separate, optional, and cannot be required to submit the form.

Message frequency may vary. Message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any message. For help, reply HELP or contact us at the details in Section 9.

We do not sell, rent, trade, or otherwise transfer your personal information — including your phone number and SMS consent — to outside parties for their own marketing purposes. We do not engage in the buying or selling of leads or contact lists.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect anonymised usage data. Cookies are small text files stored on your device by your browser.

We may use the following types of cookies:

• Essential cookies: Required for the website to function correctly (e.g., form submission).
• Analytics cookies: Used to understand how visitors interact with our site (e.g., pages visited, time on site). This data is aggregated and anonymised and is not used to identify individual users.

We do not use cookies to track you across third-party websites or to serve targeted advertising. You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the website.

We take the security of your personal information seriously and implement the following measures to protect it:

• Encryption: Data transmitted through our website is protected using SSL/TLS encryption.
• Access controls: Access to personal data is restricted to authorised personnel only, on a need-to-know basis.
• Third-party processors: We only share data with vetted third-party service providers (such as SMS delivery platforms) who are contractually obligated to protect your data and use it only for the purposes we specify.
• Data minimisation: We collect only the information necessary for the stated purposes.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. You may request deletion of your data at any time by contacting us.

Depending on your location, you may have the following rights with respect to your personal information:

• Right to access: Request a copy of the personal information we hold about you.
• Right to correction: Request that we correct any inaccurate or incomplete information.
• Right to deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Right to opt out of SMS: Withdraw your SMS consent at any time by replying STOP to any message.
• Right to data portability: Request a copy of your data in a structured, machine-readable format where applicable.
• Right to object: Object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us using the details in Section 9. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our SMS program or website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: